When you make a purchase from melon bicycles, we want to be certain that your experience vastly exceeds your expectations. We realize that purchasing a bicycle on-line is a big decision. Please make sure to call us or e-mail us with any questions that you have before purchasing. We love to speak with our customers. Remember, we are here to help.
Bicycles and accessories may be returned within a 30 day period for any reason. Bikes sent back with damage from use or from improper return packaging are subject to a restocking fee. Please keep your original packaging until you are sure that you are satisfied with your bicycle. All shipping costs are non-refundable.
To initiate a return, please log into our site and go into Order History under My Account. Select Details and place a check next to the item that you would like to return. Click on Return Items and fill out the form. We will e-mail you a Return Authorization number and further instructions regarding your return. We require the RA number to be included on the address label of your box as well as on your original packing slip, order confirmation, or a sheet of paper with your information to be included inside the box. We suggest that you track your return shipment.